Tru by Hilton
3.0 out of 5 stars.
Write a review

Tru by Hilton Employee Reviews

Review this company
Job Title
All
Location
All

Ratings by category

2.9Work-Life Balance
2.6Pay & Benefits
2.6Job Security & Advancement
2.5Management
2.9Culture

Search reviews

Sort by

HelpfulnessRatingDate
Showing all 220 reviews

It’s not a fun place they make u work your butt off.

Indeed Featured review

The most useful review selected by Indeed
What is the best part of working at the company?The staff I loved working with them. But that was it every thing else sucked.What is the most stressful part about working at the company?The MG he was an ….. he is not a friendly person What is the work environment and culture like at the company?Bad they make fun of people that speak a different language What is a typical day like for you at the company? Lost of work that’s the good thing it keeps you busy
Was this review helpful?

I will not work for this hotel nor will I work for the management company

What is the best part of working at the company?Helping the guest and making them comfortable What is the most stressful part about working at the company?Dealing with childish coworkers What is the work environment and culture like at the company?Stressful, depression and unappreciated What is a typical day like for you at the company?Days are long and you have to teach yourself and there is no room for growth
Was this review helpful?

Job review

Good place to work Lacked house keepers, rooms wouldn’t be ready on time due to laundry staff shortage Raises yearly at least for me. Benefits included if you’re full time.
Was this review helpful?

Muy buen ambiente laboral

Buen ambiente laboral respetuoso le falta mejores prestaciones y mejor orportunidades de crecimiento pero en general algo regular

Pros

Basico
Was this review helpful?

Easy and laid back

You do your own thing while helping the customers. You can't get promoted. The pay isn't livable. And no PTO or paid holidays. The manager is stingy with pay and increases.

Pros

Great staff

Cons

Manager is cheap about pay
Was this review helpful?

Rate your recent company

Share your experience to help others

Productive professional and fun work environment

What is the best part of working at the company?Guest interaction and helping out What is the most stressful part about working at the company?Not enough towels and that’s it
Was this review helpful?

Tru hotel management sucks. They can't get on the same page and when they hire you they lie to you just to get you in the door to work.

What is the best part of working at the company?Your coworkers excluding managementWhat is the most stressful part about working at the company?Horrible management, to many managers to please all of them is not ever gonna happen when they all want things done differentlyWhat is the work environment and culture like at the company?It's slack to say the least; management here is the worst.What is a typical day like for you at the company?Very stressful due to all the different ways managers want things done...they need managers who can get on the same page.
Was this review helpful?

Ownership/management/coworkes

I love working hre always feel good and encouraged in all I do the managment helps I suceed in all we do as well as the owners there is nothing bad for this work place at all I would have to say. Love how diverst they all we have all kinds of mixed diversity working here from race to special needs this job is the hardest job to leave but moving back home is a must but still sad to leave this job

Pros

Everything from a to z

Cons

No 401k no direct deposits no insurance
Was this review helpful?

Excellent fast-paced fun environment

I enjoy working here all staff are excellent as well as management it keeps you on your toes however that definitely shows appreciation for hard work and accountability and would highly recommend working for true by Hilton and Lincoln highway
Was this review helpful?

Received very little training and got fired!

I enjoyed working at the hotel itself, however the manager poorly trained me and naturally I made a lot of mistakes. All he had me do for training was looking at some notes, a little bit of computer simulations, and ocassionally was shadowed by a coworker. Whenever I tried to ask a question, my boss gave me a weird look and told me to keep studying.There was also an incident where he made me pay for a guy's room after I made a mistake with the payment while I was still in training. Despite this he fired me anyway shortly after.
Was this review helpful?

Chaos and poor management

What is the best part of working at the company?Clean facility and modern decorWhat is the most stressful part about working at the company?Schedule hired for is continuously changing without notification. Co workers not responsible or reliableWhat is the work environment and culture like at the company?75 percent African American and LGBTWhat is a typical day like for you at the company?Front desk 7 to 3 to include also working breakfast when no one shows up mopping sweeping and cleaning off counters of kitchen area and entire lobby also taking out trash cleaning public bathrooms when houseman does not show up or quits.
Was this review helpful?

Nobody does their job

The top management are friends from another motel .. so none does there job they all sit at front desk , while the housekeepers pull our rooms , clean our room then get the things needed for the room .. they set a time for laundry to be pulled between 12 and 1 and still add on rooms to your paper after you done pulled all your others room ..

Pros

Only have to clock out for break if you leave
Was this review helpful?

It's ok. Very business casual rather than professional

What is the best part of working at the company?The guests and the layed back atmosphere.What is the most stressful part about working at the company?Management does not have your back. The management company is a starter company so there isn't much structure.What is the work environment and culture like at the company?The environment is laid back and the culture is ok. There is a lot of gossip and drama in the workplace. Makes it hard to focus on workWhat is a typical day like for you at the company?Putting out a lot of fires. But other than that, very laid back.
Was this review helpful?

Great place to work

Everything I loved there it was a fun, encouraging and colorful place. The people knew what they were doing and it was a family like environment. The guests were wonderful I couldn't ask for a better place to work.

Pros

Great travel benefits, Healthcare, caring people

Cons

Nothing
Was this review helpful?

Nice employees, bad management.

The job itself is not bad, but ask any employee that works there about the management. They are ungrateful, rude and not a good place to work. Speaking for the one in Tahlequah Oklahoma.

Pros

Nice coworkers

Cons

Poor management
Was this review helpful?

Brand new hotel with poor management

I worked at Tru for about 5 months. Overall my job was very easy, however if i wanted time off, a request would have to be made months in advanced. Since i was working the front desk I was the first interaction with the guests upon arrival, and we would have frequent issues with housekeeping finishing rooms by the checkin time. One last thing is that the maintenance staff would often cut corners that wouldnt be considered up to Hilton standards such as duct taping HANDICAPPED RAILS!!!
Was this review helpful?

Management is horrible

My time working here was NOT the best. The managers there would hound you if you didn't sell out every single day..like that was really possible. They would micromanage to the point where it was just too much. Nothing positive to say about this place.
Was this review helpful?

Management

Management is not fair and have favorites and it shows. Management also gossip a lot about employees. The housekeeping supervisor that they fired was the best management she was fair and tried to make the work place fun because it use to be boring. They do however let you get away with anything and you never get write ups for any wrong doing that you do.

Pros

Break whenever you like, also done by 5

Cons

No fairness, sucky management
Was this review helpful?

I enjoyed it and would definitely work there again.

What is the best part of working at the company?The people, the environment and the pay isn't bad What is the most stressful part about working at the company?The was lack of organization at times which meant it took longer to do tasks.What is the work environment and culture like at the company?It is a very relaxed fast-paced positive environment.What is a typical day like for you at the company?Very busy lots of tasks to complete steady work usually always
Was this review helpful?

Awesome place to work, great management

What is the best part of working at the company?Amazing company to work for. The GM at the Clarksville Tennessee location is bar none the best I've ever worked for.What is the most stressful part about working at the company?Waiting for the housekeepers to finish their roomsWhat is the work environment and culture like at the company?It's real chill, family like but in a good way!What is a typical day like for you at the company?I cleaned all the common areas of the hotel.
Was this review helpful?

Amazing team! Terrible management!

Had an amazing housekeeping team! I loved them. Management on the other hand was not up to par. The GM makes you feel small and talks to you like you are a child. The hotel owner will not do anything even if the employees make a complaint.
Was this review helpful?
Claim this company page

Want to know more about working here?

Ask a question about working or interviewing at Tru by Hilton. Our community is ready to answer.Ask a Question

Overall rating

Based on 220 reviews

Ratings by category

2.9 out of 5 stars for Work/Life Balance
2.6 out of 5 stars for Compensation/Benefits
2.6 out of 5 stars for Job Security/Advancement
2.5 out of 5 stars for Management
2.9 out of 5 stars for Culture

Tru by Hilton Reviews by Job Title

Learn about popular job titles at Tru by Hilton

See all job titles at Tru by Hilton
  • Companies
  • Tru by Hilton
  • Employee Reviews