Customer Service Executive (Former Employee) – Mumbai, Maharashtra – July 28, 2016
Very nice place to work. Happy with the work and management. I left the company because I got married and relocated.
Designation: Customer Service Executive
Responsibilities in Short:
• Worked on both copper and fiber cable networks. • Responsible for testing and network provisioning whilst ensuring that all customer and network documentation is updated and maintained. • Conceptualizing the network for PSTN, internet services (ADSL1, ADSL 2+), VOIP and ISDN for customers. • Guiding the implementation for any new network update. • Handle Exceptions & Perform Provisioning Tasks. • Raise Faults and follow-up for the same. • Establish and maintain working relationships with Operations and Customer Service teams in order to ensure that any impacts to provisioning activities that may result from fault rectification activities are managed. • Handled a team of 16 associates for a year who report to me. • Reporting the team’s progress to the management.
- Cooridation with internal teams. - Processing Orders in the different System & getting it close in the system. - Supporting Management. - Culture is very friendly in nature & supportive. - Month end orders closure - to know different peoples accross the globe & to know their working lifystyle & culture.