Tata Communications

Tata Communications Employee Reviews for Customer Service Representative

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4.0
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Productive
Customer Service Executive (Current Employee) –  Ambattur, Tamil NaduMarch 7, 2017
Tata Communications Transformation Services Limited is one of the companies to learn and grow. Also have a perfect work life balance.
Can find it as more Professional and Ethical .
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4.0
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Networking Company
Customer Service Executive (Former Employee) –  pune maharstraFebruary 12, 2017
Nice Companey for Networking and good exposure
Networking skills
Some part is good
Nice
No shift Allowences
No boundations
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5.0
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Productive and fun workplace
Junior Customer Service Executive (Current Employee) –  Chennai, Tamil NaduAugust 11, 2016
Learned people management.
focused on execution with quality.
Handled critical escalations and received awards for the same.
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5.0
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Productive and fun work place
Customer Service Executive (Former Employee) –  Mumbai, MaharashtraJuly 28, 2016
Very nice place to work.
Happy with the work and management.
I left the company because I got married and relocated.

Designation: Customer Service Executive


Responsibilities in Short:

• Worked on both copper and fiber cable networks.
• Responsible for testing and network provisioning whilst ensuring that all customer and network documentation is updated and maintained.
• Conceptualizing the network for PSTN, internet services (ADSL1, ADSL 2+), VOIP and ISDN for customers.
• Guiding the implementation for any new network update.
• Handle Exceptions & Perform Provisioning Tasks.
• Raise Faults and follow-up for the same.
• Establish and maintain working relationships with Operations and Customer Service teams in order to ensure that any impacts to provisioning activities that may result from fault rectification activities are managed.
• Handled a team of 16 associates for a year who report to me.
• Reporting the team’s progress to the management.
Pros
monthly coupons
Cons
long hours
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5.0
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productive and exciting
Customer service executive (Former Employee) –  IndiaApril 22, 2016
The product is constantly changing and making every week exciting, there is always something to look forward to in order to keep your passion in the product you’re selling.
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3.0
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productive
Customer Service Agent (Former Employee) –  Kolkata, WBJanuary 16, 2016
learnt about management be it of time at serving customers or looking after the problems i.e. providing technical support, the hardest part was when the customers could not follow the procedures during technical problem also could not repair it at once took a time of maximum 1 to 3 days. serving people was the most enjoyable part.
Pros
travel allowance
Cons
long hours, less salary
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5.0
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Productive and every employer's dreamy environment
Customer Service Executivein NOC (Former Employee) –  Pune, MHOctober 18, 2015
I learned how to handle work as well as situation at the peak time and big fault occurs. It was all possible because of relax team leaders and manager.
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5.0
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Fun work place with supportive management
Customer Service Executive (CSE) (Current Employee) –  Pune, MHSeptember 20, 2015
Fun work place with supportive management not all about the numbers but how you personally grow and develop. Decent amount of red tape and politics, but this is expected
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5.0
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challenging and good learning and implementation environment
Technology Customer Service Operations (Current Employee) –  Jalandhar-IndiaJuly 8, 2015
team management and scheduling. working on technologies like Wireless , Wireline, Enterprise services based on MPLS, Optical fiber connectivity for network interwork integration etc.
Pros
meal vouchers
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3.0
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Fun place to work and friendly atmosphere
Customer Service Operations Team (Former Employee) –  MumbaiJune 12, 2015
Good company to work with and friendly atmosphere, team work, and lastly Good Management. I worked in day shift wherein learnt a lot very quickly with the help of collegues and also various trainings were provided to help master the process.
Pros
Majority Weekend Offs
Cons
Sometimes Long working Hours
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4.0
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Service Assurance and Service delivery engineer
Customer Service Executive (CSO) (Current Employee) –  PuneMay 17, 2015
Here I learned about various equipment like Huawei, Tyco, Infinera,Alcatel, Ciena etc.

Provisioning of circuits, alarm monitoring, interaction with customer for testing, troubleshooting etc.
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3.0
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Customer Service Executive- Business Operations (Current Employee) –  Mumbai, MHJune 22, 2014
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a typical day at work
what you learned
management
your co-workers
the hardest part of the job
the most enjoyable part of the job
Pros
Free lunch
Cons
Long hours
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5.0
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Its a Productive and fun workplace
Jr. Customer Service Executive (Former Employee) –  Pune, MHJune 16, 2014
There is no work which is similar and there were challenges everyday. Everyday was a new learning day and the co-workers and managers were always helpful.
There was no hard part as if you have any difficulties and issues the managers or senior persons were always at your back to teach you and help you.
Our work was appreciated
Pros
Secure workplace at any hour of the day for girls also
Cons
The work is so fun that you become workoholik
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3.0
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Hardwork
Sales & Customer Service (Former Employee) –  Hyderabad, APOctober 19, 2013
hard work.
first job experience.
friendly working environment.
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3.0
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Na
Assistant Manager for Customer Service (Former Employee) –  Delhi, DLAugust 21, 2013
This company was really good and it was time of career starting and I learnt a lot
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3.0
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Na
Assistant Manager Customer Service & Operation (Former Employee) –  New Delhi, IndiaAugust 21, 2013
Company was good i spent 5 years and i learnt a lot in that company.
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Overall rating

4.1
Based on 854 reviews
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3.9Work/Life Balance
3.5Compensation/Benefits
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