Tata Communications Employee Reviews for Customer Service Representative

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5.0
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Productive and Fun at work
Customer Service Executive - Operations (Current Employee) –  Pune, MaharashtraMarch 13, 2019
Tata Provided a Very Adorable and flexible environment to work. Management also advises us to enhanced our skillset.
Provides help in taking certifications related to our profile
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4.0
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Great company with wonderful work environment.
Customer Service Executive (Current Employee) –  Pune, MaharashtraDecember 27, 2018
Best in telecommunications! An excellent work environment with great minds. Growth is possible if you showcase your work and talent of multitasking infront of your manager.
Pros
Work environment
Cons
Shifts
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4.0
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Work culture
Customer service executive (Current Employee) –  Pune, MaharashtraMarch 24, 2018
Work culture at TATA is very good.
Progressive environment to work.
The best thing is the games conducted .
The worst part is the food quality served in canteen is not at all good.
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5.0
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Excellent experience with tata communication to improve my skill technically.
Customer Service Executive (Current Employee) –  Doghi,puneMarch 11, 2018
Healthy and positive environment for job life. Every one including manager is helpful and ready to share the knowledge & having Excellently knowledge of VoIP
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3.0
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Ok to work
Customer Service Executive (Current Employee) –  Pune, MaharashtraJanuary 6, 2018
Tata provides good job security however it depends on where you eaxctly working i.e. for BCP projects , internal politics will resist you to use your skill sets and there is no freedom at at work.

Good experience with Pune management.
Pros
Job security
Cons
Lack of good management in BCP
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3.0
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Company policies are good but no implementation
Customer Service Executive (Current Employee) –  Pune, MaharashtraDecember 9, 2017
Need to forget personal life,lot of internal politics.No carrier growth than compare to other companies.
Need to become slaves under higher management.
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4.0
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nice place and helpful co-workers
Customer Service Representative (Former Employee) –  mohali,punjab,indiaAugust 20, 2017
it was glad to work there, only reason to leave that job was I got admission in canada.this job helped me to enhance my communication skills .most enjoyable thing at work was to play refreshment games with my team.
Pros
free juice
Cons
long hours
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2.0
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Working culture
Customer Service Executive (Former Employee) –  Pune, MaharashtraAugust 9, 2017
There is no work life balance and salary is less. The worst thing is every body is giving hand over, no one is doing their job. Only good thing is they are giving sodexo.
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4.0
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Fun place to work
Customer Service Executive (Former Employee) –  Mumbai, MaharashtraJuly 4, 2017
Enjoy a lot with colleague while working day to day operations.
Great place to start the career and lot to learned and developed new skills.
Having largest Submarine network in India.
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1.0
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A typical company
Customer Service Engineer (Former Employee) –  Mumbai, MaharashtraMay 7, 2017
I didn't enjoy my tenure working for the company. Just stayed coz of the need and no other better opportunities. Job security and the brand name is good.
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5.0
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Great Experience
Customer Service Executive (Current Employee) –  Pune, MaharashtraApril 2, 2017
It is great experience to work with TATA Communications, superb work environment. Great learning experience with huge network of TATA. Customer Centric work nature.
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3.0
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GoodWork place
Jr. Customer Service Executive (Current Employee) –  Pune, MaharashtraMarch 9, 2017
It is Good Place to work , and good atmosphere at surrounding also.
Good Facilities by Tata in all of the section.And one of the best thing is precautions about female employee.
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4.0
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Productive
Customer Service Executive (Current Employee) –  Ambattur, Tamil NaduMarch 7, 2017
Tata Communications Transformation Services Limited is one of the companies to learn and grow. Also have a perfect work life balance.
Can find it as more Professional and Ethical .
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4.0
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Networking Company
Customer Service Executive (Former Employee) –  pune maharstraFebruary 12, 2017
Nice Companey for Networking and good exposure
Networking skills
Some part is good
Nice
No shift Allowences
No boundations
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5.0
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Productive and fun workplace
Junior Customer Service Executive (Current Employee) –  Chennai, Tamil NaduAugust 11, 2016
Learned people management.
focused on execution with quality.
Handled critical escalations and received awards for the same.
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5.0
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Productive and fun work place
Customer Service Executive (Former Employee) –  Mumbai, MaharashtraJuly 28, 2016
Very nice place to work.
Happy with the work and management.
I left the company because I got married and relocated.

Designation: Customer Service Executive


Responsibilities in Short:

• Worked on both copper and fiber cable networks.
• Responsible for testing and network provisioning whilst ensuring that all customer and network documentation is updated and maintained.
• Conceptualizing the network for PSTN, internet services (ADSL1, ADSL 2+), VOIP and ISDN for customers.
• Guiding the implementation for any new network update.
• Handle Exceptions & Perform Provisioning Tasks.
• Raise Faults and follow-up for the same.
• Establish and maintain working relationships with Operations and Customer Service teams in order to ensure that any impacts to provisioning activities that may result from fault rectification activities are managed.
• Handled a team of 16 associates for a year who report to me.
• Reporting the team’s progress to the management.
Pros
monthly coupons
Cons
long hours
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5.0
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productive and exciting
Customer service executive (Former Employee) –  IndiaApril 22, 2016
The product is constantly changing and making every week exciting, there is always something to look forward to in order to keep your passion in the product you’re selling.
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3.0
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productive
Customer Service Agent (Former Employee) –  Kolkata, WBJanuary 16, 2016
learnt about management be it of time at serving customers or looking after the problems i.e. providing technical support, the hardest part was when the customers could not follow the procedures during technical problem also could not repair it at once took a time of maximum 1 to 3 days. serving people was the most enjoyable part.
Pros
travel allowance
Cons
long hours, less salary
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5.0
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Productive and every employer's dreamy environment
Customer Service Executivein NOC (Former Employee) –  Pune, MHOctober 18, 2015
I learned how to handle work as well as situation at the peak time and big fault occurs. It was all possible because of relax team leaders and manager.
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5.0
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Fun work place with supportive management
Customer Service Executive (CSE) (Current Employee) –  Pune, MHSeptember 20, 2015
Fun work place with supportive management not all about the numbers but how you personally grow and develop. Decent amount of red tape and politics, but this is expected
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Overall rating

4.1
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3.9Work/Life Balance
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