Spectrum
3.3 out of 5 stars.
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3.1Work-Life Balance
3.7Pay & Benefits
3.0Job Security & Advancement
2.9Management
3.1Culture

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CenturyLink was a very comfortable and very congenial place to work. All of the people that I worked with were very educated and very polite. I woul

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CenturyLink was a very comfortable and very congenial place to work. All of the people that I worked with were very educated and very polite. I would have no problem working with them again.
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Horrible company

Upper management does not care about their employees. Commissions are changed often to make you not achieve extra money. Leaders don't know how to process a transaction
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Not the best

Not much to be said lots of micro management and aggregation not worth it. You have to meet quota no matter who or what and you can’t be independent or beat at your own drum: management only cares about numbers and to then you are one

Pros

Free lunches

Cons

Short breaks, favoritism
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decent play, good benefits

Very good benefits, job should be 100% remote for everybody though. Having to drive to work everyday is a hassle with toll bridges based off where you live
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Typical desk job

It's as good as it gets. It's not meaningful work, and at the end of the day you're harassing business owners 5 days a week. There's also this degree of superficiality, if your entire identity is sales, and all you care about is harassing people (usually elderly) to make a quick buck then that's pathetic. But welcome to America, none of these corporations really matter.

Pros

Error 404

Cons

Everything
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Metrics are sometimes impossible

Metrics are really difficult, some calls are impossible to make a profit and they push for sales even when you know its people who financially cant. Money is great but you have to have a tough gut.
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No

Messy,Messy,money is average unless you are scamming or having relations with a supervisor.If you can mind your bussiness and just clock in you good...but it's hard cause it;s like high school
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was fun at the start

Don't let them fool you, the cut top performing agents for the outlandish reason's. If you not like to be micro managed its not for you. look elsewhere
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Productive and fun work place with great team work from the facilitators and mentors.

What is the best part of working at the company?The pay is very competitive! No doubt about that. The job is very rewarding when you put your best foot forward. Recommend 10/10What is the most stressful part about working at the company?Understanding that you are going to get bad calls. And mean customers. What is the work environment and culture like at the company?Diverse and upscale. Professional dress code that still lets you be you. Love itWhat is a typical day like for you at the company?Busy most days. Energized environment
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Salary

Have the ability to make a very good amount of money. Schedules are very flexible and support is always there for you when you need it. Even have the ability to work remote
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Good pay but highly stressful

Good pay good benefita but highly stressful work environment, back to back calls and constant change in departments, you start off as a repair rep and end up in billing or mobile, etc.
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Ample Opportunity to Grow

Spectrum has a very generous benefit package available to employees. Ample opportunity to grow within the business. Must be ready to pivot and pivot quickly, as policy and procedure change frequently. Corporate call center performance metrics seem out of touch to actually promote good customer service from agents on the front lines. Overall great company to be a part of.
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This role will put your sanity to the test

I've been a store manager at various companies for almost two decades and this is by far THE worst. This company barely staffs its stores and yet has more/higher expectations than any other company I've worked for. Those expectations are usually unrealistic and contradicting, and the resources to do your job are either missing or broken. The upper management here ("Territory Manager" & "District Manager") usually do not know anything but micromanage everything and WILL hold you accountable (write up).

Pros

Free cable service, that's about it.

Cons

Too many to list
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its sales

well working at spectrum was ok at times you inbound calls an outbound and it helps with commissions of course and in life that's what we want is too earn money!
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Great

People are great the employees are very helpful. Will do anything to help as much as they can. Great work ethic and highly recommend working with spectrum
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Great Pay , Unexpected Work

there will be bad nights and 130° attics, Good pay and benefits. 8 or 10 hour shifts , Good training to start you out. Not for anyone afraid of heights.
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It is a young person’s job.

What is the best part of working at the company?The best part of working at spectrum was the wonderful people that I met during 12 weeks of training. I felt like we were family.The benefits offered are also a real plus.What is the most stressful part about working at the company?The most stressful part of working at spectrum was dealing with an outdated program if the current operating system was not working properly. Because of this, you often could not get the immediate help that you needed when talking to a customer on the phone and this caused a lot of stress. Because of many sleepless nights, I ended up leaving the company to maintain my mental health.What is the work environment and culture like at the company?Spectrum would often have a relaxed dress code which was very nice. Occasionally they would bring around free snacks and sometimes even have a free lunch available to the employees.What is a typical day like for you at the company?VERY STRESSFUL! You would get two 15 minute breaks, and if you had to go to the restroom, they considered that as part of your break.As far as incoming calls, you only had seconds between finishing one call and going on to the next, which did not give you enough time to complete processing the first call.
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Rewarding if you are good at Door2Door sales

Management is very supportive and there is very good training. Your expected to work Monday-Friday for 6-8 hours in the afternoon-evening depending on your supervisor. Weekends were optional for me but needed if your sales are low. The hardest part was meeting your quotas every month. Your quota will get higher and higher after 6 months. Also be prepared to deal with a lot of angry customers at doors. Benefits are incredible but management does make you feel like you need work more and to not take your vacations if you’re not falling behind in your sales. If you are good at door2door sales you will succeed in this job. The commission structure is very high for this industry.

Pros

Good training, benefits, support and competitive pay

Cons

High expectations after 7 months, working in the elements and dealing with angry people at the door
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Productive and fun can be a little stressful sometimes

You receive calls from New and existing customers your job is to set new services up and try to get them to get all services or more than what they call for.
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Ll

It was good working there and everyone was really outgoing and nice to each other and in general to the customers and it had decent pay along with decent benefits
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Busy busy

Really busy every day too many you know what and busy. Did I mention work around the calico. Then there are times where it’s even harder than the days
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Overall rating

Based on 19,380 reviews

Ratings by category

3.1 out of 5 stars for Work/Life Balance
3.7 out of 5 stars for Compensation/Benefits
3.0 out of 5 stars for Job Security/Advancement
2.9 out of 5 stars for Management
3.1 out of 5 stars for Culture

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