Working in a Joint Venture Operation for Shell is not very representative view of Shell, however there are a number of areas that need improvement (e.g. work ethics, respect, behaviours, technical standards, and work simplification).
Generally it is an accepted role but not the ideal working environment.
A excellent day at work with great respect by colleagues and learning to develop and sustain customer experience through various touch points. Focus on self and team development by continuous engagements and removing obstacles for their day to day task.