Residence Inn by Marriott
3.6 out of 5 stars.
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Residence Inn by Marriott Employee Reviews

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3.4Work-Life Balance
3.3Pay & Benefits
3.2Job Security & Advancement
3.2Management
3.4Culture

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New Management under Highgate

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There is no accountability as people can do w.e they want without fear of repercussions. Management since the Highgate takeover has seem really disconnected.Property is small but experiences issues as if it’s a resort due to people neglecting their job duties

Pros

Close to home….

Cons

Bad management, no accountability, low pay, sub par benefits
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is easy

What is the best part of working at the company?management and workers is kind and good.What is the most stressful part about working at the company?no stressful as long you know the job and you have experience What is a typical day like for you at the company?any day is typically day for me
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Hard at first but got the hang of it

it’s hard at first especially if you’ve never worked front desk before however they gave me a chance and the training lasted about two weeks, and I kept asking a lot of questions even after training and they always helped. the environment and the coworkers were amazing I’d recommend working at residence Inn. but I got let go because I made a couple mistakes after I got written up already so it was good until that point.
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Lack of

Scheduling and management or lack of. They don’t have you’re back when they say they did. Didn’t have a back bone or would take any action or responsibility. AGM would overly share personal details about coworkers. Whenever a issue would be brought up from a guest we were told act surprised like we didn’t know. They will tell you something is okay and then through you under the bus as soon as it benefits them lots of work drama with all employees. I asked for four months about getting direct deposit and never got it.They hired a employee back that had made extreme advances to another coworker because of lack of employees and management didn’t wanna cover the shift. No one was professional or would look even presentable. Everyone was always a hour or two late.

Cons

No breaks or lunches. Lots of favoritism.
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Easy job made difficult by management!

While I enjoyed my employment at this hotel, management makes it hard to concentrate on your daily job! They bounce you around from floor to floor when they overbook and expect you to keep up with their mistakes! The pay is horrible! I was there just shy of a year making $12.75 training people off the street starting at $14.00 an hr! I felt some type of way about that! They would tell me how valued I was yet never gave me a raise! At times can be a hostile work environment!
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Very laid back

Management actually cares about their employees which makes a huge difference. Good pay, easy work, but no benefits. Just print off some paperwork, deal with a few check ins, make coffee, stock market, etc. it’s good for someone in school.
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Over worked and underpaid

Very stressful work environment. No security. Unsafe. High volume work with little to no support from managers. They rather lose a good employee than pay them more.
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Profesional

Exelente communication y ambience entre enpleados se trabaja en equipo uno de los mejores trabajos q e tenido

Cons

Exelente sitio para trabajar
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We need more pay for the work we do 16.97 is not enough

What is the best part of working at the company?My fellow housekeepers! The uniform color What is the most stressful part about working at the company?The pay! And the favoritism!and GmWhat is the work environment and culture like at the company?Stressful to much work for the little payWhat is a typical day like for you at the company?Come in listen to management talk about budget and upcoming budget then I receive my board if it's not Monday or Thursday service day we just knock on guest door to replace towels and dirty linen take out there trash. Then 11 we start doing our checkouts when with checkouts we get sent home even if only worked for sometime only 4 hours but was hired full time 8 to 430 sucks
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Fun place to work,but ignored when talking to other employees if you haven been there for a while and that's management and other employees

What is the best part of working at the company?Great staff,everyone easy to get alone with,great trainingWhat is the most stressful part about working at the company?Everything has been great this past year I have worked thereWhat is the work environment and culture like at the company?I am out now for problems and staff have asked about me or call, but really want to make sure I got a really to come back to work and when I'm coming backWhat is a typical day like for you at the company?Go In do my job and go home. They are ppl I work with not play with
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Productive and Fun

Good entryway for hotel industry since such a small property. Management needs major improvement for hotel to have a good work environment. Also need to take deeper dives into who they hire
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To Messy

Teamwork is essential for any company to grow. You may not easily find that here. Management doesn't seem to set rules for each employee the same & favoritism is definitely an issue. Ok to work here if you're in school or trying to save but not if you're looking for a long-term career.
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The only job I’ve had where coworkers mysteriously disappear without warning or explanation

What is the best part of working at the company?Employee discounts on hotel stays at Marriott locations, if enrolled in whatever the program is calledWhat is the most stressful part about working at the company?The day to day, the high standards that they have for you, which they don’t explicitly tell you about. The stress that you might lose your job at any time for any reason they deem fit.What is the work environment and culture like at the company?Constantly scared/stressed but pretending everything is normal.What is a typical day like for you at the company?Greeting guests, stocking housekeeping carts, doing laundry, stripping and cleaning rooms, maintaining public areas, taking out garbage, mopping, sweeping and vacuuming floors, etc.
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I love goin to work..

I love coming to work, I love the flexibility they have. I love the fact that they are understanding to someone's needs. This is the best place I have ever worked...I really love the daily pay option, I just wish the pay rate could be more.

Pros

Seeing satisfied guest, being able to help someone.

Cons

Unsatisfied guest. Pay should be a lil more.
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Shady management

They lie and say they are flexible with taking off and proceed to deny every request I put in. They don't care about their employees, and work you to the bone for 7 to 8 days straight at times, seemingly in petty retaliation for calling off. It's almost like they try to make you to quit, to avoid paying for benefits or unemployment.
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Enjoyed my time here

Nice place to work. Easy work management was alight. Housekeeping staff was cool to work with. Flexible hours as well as days off. Work life balance flexible. Would definitely recommend if anyone is looking to work.

Cons

None
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Terrible place to work

Managers were all bullies and treated housekeeping as though they were beneath them.Terrible work environment everyday and the pay was bad.I never felt appreciate.
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I can honestly say I love working at Residence inn by Marriott.

What is the best part of working at the company?Residence Inn Marriott is a family oriented work environment. What makes my day is that smile or that comfortable look that the quest wear on their face when you see them walking around. When you say Aloha they reply its an Aloha Hotel alright. That's what makes my day work at Residence Inn.What is the most stressful part about working at the company?Didn't encounter a stressful day yet. I work in the laundry. It can be very overwhelming at times. But we make it fun and carry on with our day.What is the work environment and culture like at the company?Ohana means Family and Family means Forever.What is a typical day like for you at the company?Trying to keep a good energy flowing to help us get through our day. Yes work is work but who Said it has to boring. We do our job and share our life stories. Or what we went through the day before. Or what plans we having that's coming up. That's my day at work.
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This place is prejudiced

Fired me days after finding out i had adhd. Fired me on valentines day after I finished a shift no one wanted to work. Didnt give me a reason why i was being fired except "Theres no more work for me" Got Christian values shoved down my throat on a daily basis which I didn't appreciate, as I generally dont appreciate hypocritical smugness. Co-workers were ok. Management is horrid. I do not reccommend working here to anyone.

Pros

Early hours

Cons

Ableist attitudes towards employees.
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Great place to work

I really enjoyed working at residence inn. The staff , managers are overall great. Good hours , good pay, flexible schedules. I enjoyed working there.

Pros

Discounts

Cons

Parking
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More seasonal employment

GM is very deceiving in paying his employees during winter months and tends to play favorites with employees. Is more concerned with his budget than his employees.

Pros

Great seasonal pay

Cons

Mainly summer job, deceiving in hiring process.
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Overall rating

Based on 1,973 reviews

Ratings by category

3.4 out of 5 stars for Work/Life Balance
3.3 out of 5 stars for Compensation/Benefits
3.2 out of 5 stars for Job Security/Advancement
3.2 out of 5 stars for Management
3.4 out of 5 stars for Culture

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