Residence Inn by Marriott
3.6 out of 5 stars.
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Residence Inn by Marriott Employee Reviews

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3.4Work-Life Balance
3.3Pay & Benefits
3.2Job Security & Advancement
3.2Management
3.4Culture

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New Management under Highgate

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There is no accountability as people can do w.e they want without fear of repercussions. Management since the Highgate takeover has seem really disconnected.Property is small but experiences issues as if it’s a resort due to people neglecting their job duties

Pros

Close to home….

Cons

Bad management, no accountability, low pay, sub par benefits
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No training

The management at the residents inn by Marriott only focuses on their overall scores to customers. They do not care about their employees or their families. The work-life balance is non-existent. The lack of training is astonishing. They expect you to know how to do your job without the necessary training. When you ask for more training, management isn't available. There is no organization or proper management put in place.

Pros

Time goes by fast while working. Always something to do

Cons

No training, management
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Keeps me on my feet, there's always something to do

What is the best part of working at the company?The guest, it feels nice hearing them say how clean our hotel is.What is the most stressful part about working at the company?When we barely have sheets to start rooms, or when someone calls inWhat is the work environment and culture like at the company?Good management, very positive place to work
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Good place to work.

A good place to work. Lower stress level than most places but had its busy times.Work like balance is ok you just have to demand it. Management is nice enough and an inclusive environment.
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Great Experience

The benefits are extremely expensive and the wages for hourly associates is low. Not a ton of support from the corporate office to help fill vacant positions. Lots off meetings could have been emails.

Pros

Monthly team luncheon, open door policy

Cons

Low wages, long days
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Milieu du travail toxique

Le salaire est bien par contre y a une mauvaise gestion les responsables sont pas vraiment responsables le manager Nathalie rabaisse toujours les employés elle n’est pas correct en gros l’environnement du travail est toxique avec 00 d’appréciation
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HVAC Experience

What is the best part of working at the company?The manager was good person,always conciensus of your experience and rewarding with gifts card What is the most stressful part about working at the company?No one, all duties was easy and good environmentWhat is the work environment and culture like at the company?Excelent all personel was fr8endly and collaborativeWhat is a typical day like for you at the company?The last day of the shift and pay day.
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Great work environment and work at my own pace love my team members

What is the best part of working at the company?Friendly workers, great staff, and good pay! Nice to clean and they come check in on you. To make sure your rooms are up to standard but not on your butts also if you need help with a room they don't mind helping!What is the most stressful part about working at the company?Having to work outside is the one rough part of working at this job! But once you get used to it it's not so bad!!What is the work environment and culture like at the company?Everyone is very nice. The bosses buy you lunch sometimes and supply water and Gatorade on hot days to stay hydrated.What is a typical day like for you at the company?Clock in load cart get rooms for the day and I'm off and running I also take snacks and water and eat snacks throug out the day as well taking a 30 min lunch!!!
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very dangerous part of the city

its right up against the canal so you get alot of crazy people just around the hotel, never in it. they had a really bad shootout here during one of my shifts where the gunmen shot at a guests car, people get robbed all the time in their parking lot during nights.

Cons

lots of crime in the area
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Workplace is fun, but job is only temporary - Ratings Split

My typical work usually starts with the log-in to the computer around 11PM. There are usually a few late check-ins/follow-ups from the PM shift and thus must follow procedures to check in those who are staying at the hotel. When all of the check-ins are done, I had to follow the procedures in order to successfully complete the job. I usually prefer to follow the main night audit checklist starting two hours later to allow me more time to correct any errors that I may have missed. As the hotel features a mini-mart next to the front desk, I also was responsible for stocking up on items from drinks to small frozen entrees and from candies to ice cream - even alcoholic beverages. Another cash count plus any additional tasks are carried out before the end of my work around 7AM along with answering any inquiries from hotel guests or the general public. I have largely enjoyed interacting with the general public and with fellow employees who I consider as good friends to interact with on a regular basis. However, the hardest part of my job is trying to keep up with the duties and responsibilities as it can be daunting for first-time night auditors like myself. I was able to learn as much as possible on what it takes to successfully complete all night auditing tasks in the short time I was in the hotel. The management at the hotel did praise me for completing all of the main night audit tasks, though they recommend me to apply for a night audit job at bigger hotels so that there are at least two night auditors and/or a night audit supervisor each day. The checklist was even more - 

Pros

Compensation was above average, benefits were on par with big brand hotels, overall job is straightforward with checklist

Cons

Very high turnover - upper management could do a much better effort to retain workers, job is varied in length and may only be temporary, morale is below average
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I luv it and , I wish I was still there, I left when Covid-19 started

What is the best part of working at the company?Employees in the hospitality, as well.What is the most stressful part about working at the company?None, people at the front desk could give the room request a little quicker What is the work environment and culture like at the company?Very friendly and family orientedWhat is a typical day like for you at the company?Very smooth and busy at times
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Best Workplace Ever!

Management is the best! The manager is the most caring person ever! Work did not feel like work. It was super fun and felt like family! They will make you feel so welcome and they are always there if you need help.
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It was ok

It was an ok job for an over night job. Pretty laid back as long as you did your job correctly. The only thing was management seemed to change their minds a lot about what they wanted the over night people to do (like how they wanted the breakfast area set up, ect).
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Great people, but they don't do anything to improve their employees lives

What is the best part of working at the company?The people who I worked with were 99.99% all excellent humansWhat is the most stressful part about working at the company?They won't pay you what you're worth, despite openly flaunting how much revenue they're bringing inWhat is the work environment and culture like at the company?Corporate nonsense is abundant
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Great staff and satisfying job

The day-to-day can be slow sometimes and fast at other times but the staff there are all fantastic and the supervisors are both very understanding and friendly. I feel like I be upfront with nearly anything but never need to.
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Friendly team

I worked there for about 6 months. The assistant manager was great but the manager was a little unapproachable. You become family. Wedding parties sometimes tip you with nips.
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A healthy working environment.

Everyone was very welcoming when I first started. The management has a strong sense of belongingness towards everyone making sure no one is being left behind. Fair and equal treatment towards each and every employee. The team were very accommodating and hands-on for new learners. It was really fun working with this team.
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Don't waste your time.

The management is very cliquey with employees and uses this to their advantage. Pay is low for amount of work.Best thing about this job is meeting new people from all over.
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I am able to grow mentally & successfully here & I am honored & thankful!

What is the best part of working at the company?Teamwork, everyone helps out each other in every department!What is the most stressful part about working at the company?Making sure there is no hair in the bathrooms while cleaning What is the work environment and culture like at the company?Positive , motivational , always striving for the best!What is a typical day like for you at the company?Being a supervisor now , I’m always busy. Which I love being able to stay focused & stay busy as well. I’m learning everyday , I love to be able to learn something new daily & at the Residence Inn , I achieve just that!
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Management

I was only part time here, but I was treated worse than that. Management will gossip about you. They'll change the schedule whenever, regardless of availability. Housekeeping staff was nice.

Pros

Room Discounts

Cons

Management
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Fun Job

Great coworkersGreat managementNice property its a little outdated and is getting run down. New property being built,Had a lot of guests that were there several monthsand most of them were very nice
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Overall rating

Based on 1,973 reviews

Ratings by category

3.4 out of 5 stars for Work/Life Balance
3.3 out of 5 stars for Compensation/Benefits
3.2 out of 5 stars for Job Security/Advancement
3.2 out of 5 stars for Management
3.4 out of 5 stars for Culture

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