Reservation Agent Employee Reviews
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actually i sit with my friend
Reservation Sales Agent (Former Employee) - Egypt Beach, MA - November 18, 2018
Indeed Featured review
The most useful review selected by IndeedReceive reservation requests and greet guests in a friendly, courteous
manner.
• Ensure the right implementation of the reservation procedure according
to the department SOP.
• Handle faxes and E-mails and ensure replying back on time
• Handling reservation and revenue reports.
• Use up-selling techniques to maximize hotel revenue and ADR
• File all reservations in a systematic order
• Have a product knowledge including all room types, rates, and
descriptions.
• Follow up on non-guaranteed bookings
• Be aware of all hotel services and facilities including bars and
restaurants.
• Stay informed of all the events taking place inside and outside the hotel
(Fairs, conventions & meetings)
• Ensures proper handover to colleagues
• Under the supervision of the line manager, be involved in solving
problems and guest complains
• Ability to make rate code and block code on PMS for groups.
Pros
Full Mael plane
Cons
good
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