Poor management. (area managers) high staff turnover
Community Associate (Current Employee) – London, Greater London – July 8, 2019
Be prepared from your first day to hit the ground running, you may be left alone after your first week, sent to another center with no handover or sent to cover somewhere you've never been.
Getting hold of someone more senior than yourself to fill you in, is nigh impossible, and you will have to rely on your fellow CA's to help you out, if they are not overwhelmed or new themselves.
You are constantly apologising for things that are not your fault and the area/sales managers will lie, and send snide emails to get you in trouble. Expect area/sales managers to expect you to treat them like royalty and requesting things that you cant even give to clients. My advice there, is just do whatever they ask, as they again will try to get you in trouble.
Clients are what make this job, Mostly they are fun, productive and polite, serving them is a privilege and the variety of clients is a great experience.
Regus pays much less than most reception jobs in the city and requires you to do much more. Great stepping stone/stop gap, hence their dismal rate of staff retention.
I don't hate this job, it could just be better, with more support, actual training and more consistency.
Great stepping stone, variety of clients, will not be bored.
constant staff changes, being left to fend for yourself.