Qatar National Bank Employee Review

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dealing with an angry customer
CUSTOMER SERVICE REPRESENTATIVE AGENT (Former Employee) –  DohaJanuary 23, 2018
one time in duty i received from an angry customer he is facing an issue with the cash withdraw from an ATM machine he is not able to do any transaction because his account number its under two customers old customer and he is the new customer so while he trying to withdraw its giving the closed acc for the other person so what i did i just promise the customer to wait on the line and i check with the back office about the issue they informed me that his issue it can be solved within 24 hours so went back to the client and i inform him that his issue its already escalated to the complain department and it will be solved ASAP and if you want to do any transaction you can just go to the nearest branch and you can do what ever you want thats it and tomorrow after his issue it was solved i just call back the customer and i informed him and he was so grateful about the service .
Pros
free games in the breakroom, playstation, billardo, babe-foot, pink-pong
Cons
health insurance
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it was a great experience to learn
Customer Service Representative (Former Employee) –  qatarMay 14, 2019
working at the top bank in Qatar was a great experience for me to learn about finance and international banking systems. Also learnt a lot from conducting all type of bank services.
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Summary
Group Talent Acquisition (Current Employee) –  DohaApril 30, 2019
Qatar National Bank is a Qatari commercial bank headquartered in Doha, Qatar. QNB Group has steadily grown to be the biggest bank in Qatar and the largest financial institution in the Middle East and Africa region. It was founded in 1964 and currently has subsidiaries and associates in 31 countries spanning 3 continents.
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Overall rating

4.0
Based on 53 reviews
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Ratings by category

4.0Work/Life Balance
3.8Compensation/Benefits
3.8Job Security/Advancement
3.8Management
3.6Culture