PCH Hotels and Resorts
3.1 out of 5 stars.
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PCH Hotels and Resorts Employee Reviews

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2.9Work-Life Balance
3.1Pay & Benefits
2.9Job Security & Advancement
2.7Management
3.0Culture

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Showing all 70 reviews

Great work

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The most useful review selected by Indeed
Enjoyed it. Pleasure to work for Nothing bsd to say Great environment and friendly staffBeen there just over two years and made friends Good place to learn and grow
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Not pleasant except for the staff.

What is the best part of working at the company?If you like to be micromanaged talked down to by the manager. Only a few of others are nice and professional with you. As for the job it is easy and your officers will be a joy to work with. That's is the only reason for the 2 Stars.What is the most stressful part about working at the company?The manager in the grander state of things only thinks of himself.What is the work environment and culture like at the company?Overall okay with the one exception .What is a typical day like for you at the company?All good when the manager is off or out of the office.
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Awful.

Awful, self absorbed people that barely give you the time of day; you're told not to talk about personal problems, but the managers will turn around and start telling you about their personal lives.Not to mention just how rude customers are there, I was shoved by one and told to just deal with it. They care about money more than the worker.
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A very disappointing and unworthy place to spend ones time.

What is the best part of working at the company?Not a very good company, not a team oriented environment. What is the most stressful part about working at the company?Leadership @Birmingham location is awful outside of the General ManagerWhat is the work environment and culture like at the company?Isolation... uncaring leadershipWhat is a typical day like for you at the company?Very boring, pretty much nothing is going on until weekend days
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I would do it again, and recommend it to a friend!

What is the best part of working at the company?The commitment of the people to the properties they care for!What is the most stressful part about working at the company?It's the personalities of the guests and staff, while balancing the experience of the occasion or event.What is the work environment and culture like at the company?Family, each property is so well run, when it's not, the problem is easy to find!What is a typical day like for you at the company?Smiling, organized, and energetic
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Such a beautiful hotel wasting away

In my life's history of employment, I would say that the BATTLEHOUSE is the worst. I was an employee and management did not support me, or anyone else for anything. There is so much chaos in the housekeeping department, like a bunch of children with no rules.
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Family Team

The team is very helpful and about doing a great job. Everyone looks to help everyone wnd its all about giving the best experience to the customers. Very nice spa as well
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Beautiful property

Beautiful property but hard to move up. Very high turn over but that’s expected in the hospitality industry. Co-workers were really nice. GM is nice. Overall good company
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Interesting place to work

The best thing about working for PCH Resorts is the hotel discount. As with most service industries, dealing with guests/customers is 90% of your work day.
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It’s OK

Ok place to work. Not much opportunity to grow. Pay is meh. When I finally moved up, I was stuck because I couldn’t grow without a degree. I feel like my experience should have compensated but hey. It’s ok
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Great Team

Fun to work with different departments to support customer experience. People I work with are fantastic and I feel very supported by my supervisor and manager.
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overworked under appreciated toxic environment

What started out as a dream position, quickly changed. The toxicity is something that can't be hidden, not a place for solid good people as the leadership is jaded and crumbling from within. I personally pulled upwards of 16hr days, with no compensation or loyalty to my dedication. Extremely high turn over rate.
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Don't Recommend

The pay is low for the amount of work you'll be required to do. Management doesn't do much unless we're slammed. Rarely ever get tips so your pay is your main source of income. Overall wouldn't recommend.

Pros

Mostly great coworkers, parking for employees, good lunch.

Cons

Short breaks, busy weekends, low pay, low satisfaction, barely any tips, lunch isn't free.
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Ehhh so so

The pay is okay, great people that work here but management sucks! Don’t care how hard they work certain people as long as it makes their job easy! Insurance is also a bit pricey!
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Not a bad place to work. Management was ok

Worked here full time and loved my coworkers and the job itself. Management was ok but at times out of touch with what the staff needs to succeed and seemed to be more interested in $$$. My direct supervisor and banquet director were amazing to work with and had my back. One thing I did really appreciate was the opportunities for advancement in other departments.
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Great co workers

I developed many long lasting friendships with my peers. Everyone on a peer to peer level worked to help each other and discuss frustrations. Great friends

Pros

Decent benefits

Cons

Poor management
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Treats you poorly, and tries to guilt you into taking it

Honestly, before covid-19, working at pch hotels was acceptable. After quarantine ended last fall, they cut staff to a skeleton crew, limited hours, and took almost no real effort to avoid spreading covid in the restaurant. They kept all of their tables on the floor, give servers 4 tables or more at a time, and leave 1 dishwasher on some of their busiest nights. Most nights I am not allowed to take my 30 minute break and have to leave late

Pros

Good dental and vision plan

Cons

No union, management treats you poorly
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productive but not fun stressful

free tickets to senior bowl 401k plan paid vacation paid holidays covered parking free uniforms. the bad is you get 3 off days for the week of a holiday

Pros

free uniform

Cons

unfair scheduling and evaluation
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Good co-workers, horrible management

Stay away, horrible management, unorganized, very unprofessional. While I was on my break, a security guard was following me outside of the hotel, very creepy.

Pros

30 minute break if you ask ot they just forget

Cons

just unprofessional and unorganized
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Hotel cleaning

I really looked forward to working in such a beautiful resort. I felt very strongly that since I pay attention to detail I'd be appreciated and it would be a great fit for me. I was wrong. The only thing they want to hear is it's done with no care about how. The inspectors can't leave until they've been in each room so they rush you like crazy and don't bother to help. Speaking to management gets you nowhere but insulted.

Pros

Onsite food.

Cons

Unrealistic workload, bad management, favoriitism
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The People who traveled through you got to meet was great. Managment only cared about themselves!

Work-life balanceWork-life balance at PCH Hotels and Resorts is sadPay & benefitsMy pay and benefits at PCH Hotels and Resorts were ok. The match on the 501k is great.Job security and advancementIn terms of job security at PCH Hotels and Resorts, I think not realisticManagementIn general, managers at PCH Hotels and Resorts out for themselvesCultureCollaboration with my colleagues at PCH Hotels and Resorts is an easy thing to accomplish
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Overall rating

Based on 70 reviews

Ratings by category

2.9 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Compensation/Benefits
2.9 out of 5 stars for Job Security/Advancement
2.7 out of 5 stars for Management
3.0 out of 5 stars for Culture

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