Highgate Hotels
2.6 out of 5 stars.
Write a review

Highgate Hotels Employee Reviews

Review this company
Job Title
All
Location
All

Ratings by category

2.5Work-Life Balance
3.0Pay & Benefits
2.4Job Security & Advancement
2.4Management
2.4Culture

Search reviews

Sort by

HelpfulnessRatingDate
Showing all 240 reviews

nice place to work but very challenging.

Indeed Featured review

The most useful review selected by Indeed
Really like working here the staff is great really makes you feel welcomed. the management can be pretty challenging at times. the building is old and could use some remodelling.
Was this review helpful?

Busy 24/7 Time Flies

Great coworkers & my immediate supervisor was very supportive. The GM was a little out of touch, but he left at 5 every day. This location is busy all the time so you are hopping. Guests were mostly tired travelers & just wanted to head to bed. Housekeeping was great so there were rarely complaints about the rooms. Loved my time there.
Was this review helpful?

Ok I guess...

Can't really speak to Highgate due to them just managing the hotel I worked at. Their brand seems pretty standard industry wide. Hotel is now a migrants shelter so I guess their brand is changing...
Was this review helpful?

I love my job!

What is the best part of working at the company?Good benefits and human resources. Always an opportunity to advance if you're willing to make your mark in hospitality! What is the most stressful part about working at the company?Guest services and hospitality can just be stressful! But if you can't handle it...you are in the wrong business!What is the work environment and culture like at the company?Exciting! A great opportunity! What is a typical day like for you at the company?Providing excellent customer service!
Was this review helpful?

Good opportunity to learn but comes with long hours (nights, weekends, holidays), chaos and lack of standards.

Overall, Highgate is a good company, I learned a lot and I think they want to see people succeed. However, the unrealistic workload, very long hours all through the month, the lack of support and standards within the department and lack of accountability with other departments made it almost impossible to succeed. Long days, weekends and holidays you are expected to work to meet the unrealistic deadlines and the salary did not meet the expectations. Most of the long hours were spent correcting other people's mistakes and lack of accountability as they were not held up to the same standards as the SA's. Remote position, felt like a work horse, not a valuable part of the operations and not a lot of recognition or respect. PTO taken away upon leaving company.

Pros

Good exposure to general ledger accounting and marketable software skills

Cons

very long hours, disconnected management, lack of accountability
Was this review helpful?

Rate your recent company

Share your experience to help others

Stress levels are high, staff level is low

What is the best part of working at the company?Co-workers are great, unfortunately all are under paid What is the most stressful part about working at the company?Complete lack of communication with management and inability to allow managers to run their departments What is the work environment and culture like at the company?Upper management is toxic to the site management, doomed to failure What is a typical day like for you at the company?Due to years of neglect and miss management, site not reflecting the quality that comes with the Marriott brand
Was this review helpful?

Great company with advancement potential

Working at Highgate is such a great experience. With all of the potential there is and properties to go between you can learn anything you want, train in any department you want, and advance to whatever level you are willing to work towards.
Was this review helpful?

A complete disaster that is only good as stepping stone for most people.

What is the best part of working at the company?The bond between coworkers that is built from pure distrust in management’s ability to be a good leaders.What is the most stressful part about working at the company?Constantly being understaffed and overworked while some managers literally sit and watch the hotel spiral out if control.What is the work environment and culture like at the company?Extremely toxic with blatant favoritism.What is a typical day like for you at the company?Finding out we are short staffed, with high amount of arrivals. Extra duties given because of short staffing. Managers pawning off their duties to other employees so they don’t have to do them
Was this review helpful?

Overworked and Stressful

After working for Highgate Hotels, all I have to say is it's a very stressful and the locations you work in are sometimes quite dangerous. I was surprised after being hired to find out you don't just work for one hotel but multiple since they are operated by the same General Manager. I only lasted roughly a little over a month just because they overwork their employee's myself included. I was told by management that they have to give you a mandatory 2 days off per week but they aren't set days. There's been multiple times where I've had to work 7+ days in a row and if it days it'd be more understandable still not good but again understandable. But since it was nights it was a different story. Overall just expect to be burned out and mentally exhausted quite fast.
Was this review helpful?

Stable, consistent and a good place to work

What is the best part of working at the company?The job is a great part time work and the GM is great What is the most stressful part about working at the company?There is no stress. If you do the job expected What is the work environment and culture like at the company?The work environment and culture are good What is a typical day like for you at the company?I’m at 5 out at 11 or 11:30. It’s great
Was this review helpful?

stressful

VERY stressful environment with no support. No training program, they just basically throw you in the fire and you just hope to come out alive no matter the burns & blisters!
Was this review helpful?

Toxic, cheap, unorganized, disgusting

What is the best part of working at the company?They have some decent properties What is the most stressful part about working at the company?Poor leadership, hire anyone, way too many higher up positions in corporate that do nothing What is the work environment and culture like at the company?Toxic, toxic, toxic! From on property to corporateWhat is a typical day like for you at the company?Overworked and understaffed. Everyone is stressed and miserable
Was this review helpful?

Great Hotel Experience

Really good hotel experience. I stayed at a Highgate hotel property and it was an overall great experience. I enjoyed the service the hotel provided.
Was this review helpful?

I miss them

What is the best part of working at the company?I love all the team,and I miss them so muchWhat is the most stressful part about working at the company?Well sometimes the guest cause they leave late from the rooms What is the work environment and culture like at the company?Very good no matter where you from is like a family thereWhat is a typical day like for you at the company?We’ll get there eat breakfast talk to the coworker and then star my shift
Was this review helpful?

Alot of changes and pay is different depends if you know people.

I have great managers for many years but there is always one bad seed. You only get an increase if you move. Big difference for a job with the same role.
Was this review helpful?

Great systems & processes

Overall wonderful company to work for. Has very in depth systems and processes. Great mentorship and opportunities within the organization and constantly growing!
Was this review helpful?

na

the job posting did not match the work. Front desk is not the same as night auditor. After being screwed over by a bunch of places, changing the expectations is a huge red flag for me. There was also a lot of wasted time.
Was this review helpful?

Growing company to grow with!

Working with a company that has a strong foundation and leadership that is open minded and supportive of staff is refreshing! Hospitality isn’t easy work but if you are a hard worker with both a competitive and servant leadership work ethic the possibilities are endless with Highgate!

Pros

Hotel perks, grounded management, fun
Was this review helpful?

Love this company

I enjoy working for Highgate. Plenty of opportunity for growth and support from the higher management team. You can make a career with Highgate hotels.
Was this review helpful?

Poor management and understaffed

Company is so understaffed that they result in hiring individuals with no manager experience, creating even more chaos. Pay is decent, the hourly rate is in the low side and they depend on tips to make up for it.

Pros

Free meals/drinks

Cons

No last break, poor management, poor communication
Was this review helpful?

An amazing HR team

Love my HR team here, everyone is very supportive. However, the market to hire HR support has been tough for the hospitality market so often times you will end up assisting with a lot of hotels which can easily burn you out - no fault of Highgate.
Was this review helpful?

Want to know more about working here?

Ask a question about working or interviewing at Highgate Hotels. Our community is ready to answer.Ask a Question

Overall rating

Based on 240 reviews

Ratings by category

2.5 out of 5 stars for Work/Life Balance
3.0 out of 5 stars for Compensation/Benefits
2.4 out of 5 stars for Job Security/Advancement
2.4 out of 5 stars for Management
2.4 out of 5 stars for Culture

Highgate Hotels Reviews by Job Title

Learn about popular job titles at Highgate Hotels

See all job titles at Highgate Hotels
  • Companies
  • Highgate Hotels
  • Employee Reviews