Fairfield Inn & Suites 
3.4 out of 5 stars.
Write a review

Fairfield Inn & Suites  Employee Reviews

Review this company
Job Title
All
Location
All

Ratings by category

3.3Work-Life Balance
2.8Pay & Benefits
2.9Job Security & Advancement
3.0Management
3.2Culture

Search reviews

Sort by

HelpfulnessRatingDate
Showing all 2,562 reviews

Very comfortable work environment.

Indeed Featured review

The most useful review selected by Indeed
A very professional place to work. You are empowered, and exposed to all areas of hospitality. The team-work mentality makes situations that seems impossible, possible.
Was this review helpful?

Dead-end, dirty, and careless managers

I would avoid working for this company. I STRONGLY suggest avoiding the Fairfield at the specific location I worked at. The managers regularly made it clear to me that my safety was not their concern. They pay was pretty horrible, and the entire hotel is constantly in a state of disarray. You can get almost no coverage if something happens to you and you cannot work, so the managers hold it against you because the desk has to be staffed 24/7. You do not receive benefits, or any sort of paid time off or sick leave. The only pro to this job was that it was extremely mindless most of the time, and it was just good for in between jobs.

Pros

Easy

Cons

No benefits, unsafe, low pay, potential for long hours
Was this review helpful?

Slow and annoying

What is the best part of working at the company?The pay is okay. Nothing more What is the most stressful part about working at the company?They don't like to give you any hours What is the work environment and culture like at the company?Hectic everything nit organized
Was this review helpful?

Sucks to work there

What is the best part of working at the company?The employees were all team players besides a cpl employees not willing to be part of the teamWhat is the most stressful part about working at the company?Lack of communication from ManagementWhat is the work environment and culture like at the company?Stressful not enough teammates, more employees wanted to be the chief, instead of being an Indian like they were hired to doWhat is a typical day like for you at the company?Gave out room assignments, inspected rooms, cleaned rooms when needed, communicated with front desk when rooms were ready
Was this review helpful?

Great place to work!

I am very happy with my position at Fairfield Inn!The management has been super supportive and all of the staff are wonderful people, I also enjoy meeting all of the guests!!!
Was this review helpful?

Rate your recent company

Share your experience to help others

Bad upper management, no maintenance help

Upper management is careless and stingy. I was laid off out with no warning as soon as the summer rush started slowing down. There is also no maintenance worker after 5pm, leaving the front desk to deal with irate guests without a working toilet/ air conditioner.
Was this review helpful?

So far amazing I enjoy the people here. I enjoy the customers and I definitely enjoy the environment and area.

What is the best part of working at the company?The other employees! The pay is pretty good too. Room for advancement is extremely high.What is the most stressful part about working at the company?Not enough workers always short staffedWhat is the work environment and culture like at the company?Pretty laid back. We are not required to wear uniforms. We can wear our own clothes but they have to be business casual.What is a typical day like for you at the company?Same as any other hotel really. Working with Marriott’s been a lot easier because their system does not crash as much as other hotels that I’ve worked for.
Was this review helpful?

Productive

Started off ok but management made me not like it anymore. Became a little catty and I decided that I wanted to switch gears and go into banking instead.
Was this review helpful?

Front Desk is nice if you’re a people person.

I like it. Wish I got paid more though. Being a people person is needed for this job. Sometimes you get odd situations but in general it’s nice. Management is good at my hotel. Can’t say for other hotels cause I’m not there.

Pros

Good company

Cons

Pay is inadequate
Was this review helpful?

Management sucks

No communication skills from management. Low pay. Management are rude and inconcesterate. It's was awesome place to work before the new management came into place. Owners are rude as all get out.

Pros

Meet neat people

Cons

Everything else
Was this review helpful?

Productive and fun work place

I work in a summer work and travel program and been 3months here. Overall it’s pretty fun and well paid. I get paid on time and free meal. So unforgettable experience
Was this review helpful?

Busy workplace

Pay was horrible. The Marriott room benefits are nice. We were a franchise so we were not offered health care or any other benefits. I learned a lot while I was there but would not choose to work there again.
Was this review helpful?

Fun but Disjointed

The employees i work with are a delight, and to their credit the managers do what they can to make sure we get along and work well as a team. The management above can make policies a little disjointed and barely cohesive at times.
Was this review helpful?

Fairfield Hotel - A Tough Experience

Working at Fairfield Hotel felt like trying to balance on one leg all day long. There is no setting I this position so I had to stand for my entire 8-hour shift.What made it even tougher was no breaks for the entire 8-hour shiftThe training I received was like trying to drink from a fire hose. The managers rushed through it in just two days, and when I couldn't keep up, they made me feel as slow as a tortoise in a race.To add to the struggle, the pay was only $16 per hour.What made it even worse is that I had to deal with unprofessional management, they didn’t even know how to speak with their own employees To sum it up, my time at Fairfield Hotel was tough. Standing all day with no breaks, rushed training, unprofessional management and low pay made it an experience I wouldn't wish on anyone.

Pros

Easy job

Cons

Bad management
Was this review helpful?

Work life balance

You work a lot with very little pay. Not worth it. The work is easy but the pay sucks. Management doesn’t really care about employees. Everyone always calls out Leaving you to have to cover the next shift

Pros

Flexible schedule

Cons

Little pat and over worked
Was this review helpful?

Horrible place to work. They just use you then toss you aside via text message. Getting let go over a text is completely unprofessional.

Worst place I’ve ever worked at. Walked to 2 hours every day just to get laid off as they watched me work that day. Do not recommend working for this place at all. Fairfield Inn located Williamstown Massachusetts

Pros

Zero

Cons

Everything. Worst place to work.
Was this review helpful?

Personality

I love working with new clients, or employees just great environment, and everybody should one another if they don’t know how do something the other one should show them.
Was this review helpful?

My experience was the worst I've ever experienced working for q company

What is the best part of working at the company?Nothing the job was terrible as well as management What is the most stressful part about working at the company?How it was ran, plus no proper training What is the work environment and culture like at the company?The work environment ducked and culture too many blacks not enough white people What is a typical day like for you at the company?Bored, lack of direction and once again horible company
Was this review helpful?

In order for you to work at a hotel or run one , you e got to be familiar with hotel industry.

What is the best part of working at the company?My managers.Interacting with my guest. Acknowledging my guest and remembering their name. Accomodating them if possible .special rates The title I held and that I loved it. Clean environment. Non smoking Hotel. Sharp. Gym access. Pool access. Laundry room. Breakfast served. Special made at yitr request. Etc. Etc. What is the most stressful part about working at the company?Not being a team. Gossiping from managementFavoritismNot everyone was on the same page. Relationship involvements. What is the work environment and culture like at the company?Friendly environmentPositive workers and guest Get to know what the hotel is about and how it got its points or earned to be part of Marriot Meeting New people and their profession. How it's being ran. What they expect from you. Pay varies Their value and expenses as well as their gross. Guest traveling from afar for meetings , doctors or from NASA etc etc.
Was this review helpful?

Don’t work for them

Corrupt, not a safe environment to work in. Toxic environment. 2 faced employees and GM. Look elsewhere! Work way more than you are supposed to. Just not a great location or establishment.
Was this review helpful?

No Communication or Support from Management

Schulte owners of Fairfield and TownPlace do not care about their employees or the property themselves. They do not want to put money into the properties to make them better but yet they wanna work you like a dog

Pros

There are none

Cons

Everything
Was this review helpful?

Want to know more about working here?

Ask a question about working or interviewing at Fairfield Inn & Suites . Our community is ready to answer.Ask a Question

Overall rating

Based on 2,562 reviews

Ratings by category

3.3 out of 5 stars for Work/Life Balance
2.8 out of 5 stars for Compensation/Benefits
2.9 out of 5 stars for Job Security/Advancement
3.0 out of 5 stars for Management
3.2 out of 5 stars for Culture

Fairfield Inn & Suites  Reviews by Job Title

Learn about popular job titles at Fairfield Inn & Suites 

See all job titles at Fairfield Inn & Suites 
  • Companies
  • Fairfield Inn & Suites 
  • Employee Reviews
Tell us how to improve this page
What would you add or change?