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Technical Support jobs in Muscat

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    • Provide first-line technical support to employees and end-users, including troubleshooting hardware, software, and network issues.
    • View all Noventiq WLL jobs - Muscat jobs
    • Salary Search: IT Support Specialist salaries
    • Provide Level 2 technical support for hardware, software, and network-related issues.
    • Experience in software installation, troubleshooting, and support.
    • Minimum of 1 years of experience in technical support or customer service.
    • Excellent communication and interpersonal skills, with the ability to clearly explain…
    • Provide first-level technical support for Helix users, addressing inquiries and resolving issues in a timely manner.
    • Experience with CI/CD processes and tools.
  • View similar jobs with this employer
    • Pulls through support for corporate, regional and property initiatives.
    • Escalates support for all Marriott approved technology solutions (i.e. mobility devices,…
    • 1–3 years of experience in technical support, IT support, AV technology, VR/AR support, or a similar role.
    • Ability to explain technical procedures clearly to…
    • Pulls through support for corporate, regional and property initiatives.
    • Escalates support for all Marriott approved technology solutions (i.e. mobility devices,…
    • The position will require close working with all teams in all levels of technical support and engineering.
    • We are looking to recruit Support & Implementation…
IT Support Specialist
Noventiq WLL
Muscat
Full-time
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Job details

Here’s how the job details align with your profile.

Job type

Full-time

Full job description

Purpose, Essential Duties and Responsibilities:

  • Provide first-line technical support to employees and end-users, including troubleshooting hardware, software, and network issues.
  • Provide day-to-day technical support to end-users on IT-related issues, including hardware, software, and network problems.
  • Respond to user queries via email, phone, or in person, ensuring timely and effective resolutions.
  • Assist in setting up and configuring computers, printers, and other peripherals for new users.
  • Install, configure, and update operating systems and software applications.
  • Log and track IT support tickets, ensuring timely resolution of issues and escalation when necessary.
  • Assist in troubleshooting basic network connectivity issues (LAN, Wi-Fi, VPN).
  • Maintain accurate documentation of support processes, issues, and resolutions.
  • Actively participate in training programs to expand technical knowledge and skills.
  • Assist in the management and tracking of IT hardware and software inventory.
  • Perform additional IT-related tasks as needed to support the IT department.

Qualifications / Certifications

  • Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Experience with basic network troubleshooting (TCP/IP, DNS, DHCP).
  • Prior experience in an IT support or helpdesk role (internships or projects) is a plus.

Job Type: Full-time

Work Location: In person

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