Science jobs in Muscat

We are seeking a proactive and customer-focused IT Support Engineer to join our team. The successful candidate will provide technical support to employees, troubleshoot hardware and software issues, maintain IT systems, and ensure smooth day-to-day IT operations. This role requires excellent problem-solving skills, strong communication abilities, and a commitment to delivering outstanding technical support.

Key Responsibilities

• Provide first- and second-level technical support for desktop, laptop, mobile device, printer, and peripheral issues.
• Install, configure, and maintain Windows and macOS operating systems.
• Set up, manage, and troubleshoot user accounts, email, and access permissions.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Install, update, and maintain business applications and security software.
• Monitor and maintain IT equipment, including workstations, printers, and networking devices.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Assist with onboarding and offboarding by preparing devices and managing user access.
• Document incidents, resolutions, and IT procedures in the ticketing system.
• Escalate complex technical issues to senior IT staff or vendors when necessary.
• Perform routine system maintenance, software updates, and backup verification.
• Follow company IT security policies and help maintain compliance with cybersecurity best practices.
• Provide technical assistance both remotely and on-site as required.

Required Qualifications

• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 2+ years of experience in an IT support or help desk role.
• Experience supporting Windows and Microsoft 365 environments.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
• Experience with Active Directory or Microsoft Entra ID is preferred.
• Familiarity with ticketing systems and remote support tools.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple support requests in a fast-paced environment.

Pay: RO9.400 - RO10.600 per hour

Work Location: On the road