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    • Competence in hotel booking within the Abacus system.
    • We are seeking a dedicated and knowledgeable Travel Reservation Agent to join our team.
    • View all Golden Group Holding jobs - Muscat jobs
    • Salary Search: Air Ticketing Officer salaries
  • NULL Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey…
    • Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.
    • 2-4 years in store keeping, warehouse, restaurant, hotel, catering, or F&B inventory operations.
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    • I am also familiar with various hotel systems including POS, PMS and CRM platforms.
    • High school diploma or equivalent and at least 2 years’ experience in a…
    • The Server / Waiter / Waitress is responsible for delivering exceptional table service by providing professional, friendly, and efficient hospitality to guests.
    • Ensure compliance with hotel policies, health and safety standards, and environmental practices.
    • Set on 45 acres of beautiful tropical gardens and a long…
    • To provide a complete understanding of and adhere to the hotel’s employee rules and regulations.
    • To provide a complete understanding of and adhere to the…
    • Experience not less than 8 years in the field in 5 star or 4 star hotels.
    • Job Opening Status In-progress.
    • English language fluency is preferable.
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    • Provide information about hotel facilities, local attractions, and services.
    • Follow hotel policies, safety procedures, and data privacy requirements.
    • Understand the hotel's policy on guaranteed reservations and no-shows.
    • Have a thorough knowledge of all facilities and services offered by the hotel including…
    • Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighborhood, infused with…
    • Hotel Expo Nigeria (Oman Br.) is seeking an organized and creative Events Office Manager to oversee event coordination and office operations.
    • Four years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and work experience.

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Job Post Details

Air Ticketing Officer - job post

Golden Group Holding
Muscat

Job details

Job type

  • Permanent

Location

Muscat

Full job description

Job Summary:

We are seeking a dedicated and knowledgeable Travel Reservation Agent to join our team. The ideal candidate will have experience in handling domestic and international ticketing inquiries, providing excellent customer service, and possessing proficiency in various Computer Reservation Systems (CRS). As a Travel Reservation Agent, you will play a pivotal role in assisting customers with their travel needs, ensuring their bookings are accurate, and providing valuable information regarding airline tickets and travel insurances.

Roles and Responsibilities:

· Handle domestic and international ticketing inquiries and reservations.

· Provide assistance to customers via phone/email/walk-ins/corporates/in-house inquiries regarding airline tickets and travel insurances.

· Suggest seat assignments and answer inquiries about flight schedules and fares for one-way, return, and connecting flight journeys.

· Manage the front desk to attend to walk-in customers.

· Issue group tickets efficiently and accurately.

· Perform cancellations, refunds, and changes in reservations as required by the customer, adhering to company policies.

· Verify reservations by phone and ensure accuracy of fares.

· Inform customers about any flight reschedules, delays, reporting times, or other relevant updates.

· Promote and sell travel insurance products to customers.

· Educate customers about the refund policy of tickets, including no-show, canceled bookings, or fare differences.

CRS Knowledge:

ABACUS:

Proficient in Abacus automated ticketing.

Skilled in using masks for fare editing.

Deep knowledge of re-issuing tickets.

Competence in hotel booking within the Abacus system.

GALILEO:

Familiarity with Galileo's basic functionality and documentation.

Ability to re-issue Galileo global fares and tickets.

Knowledge of Galileo's features for efficient ticketing.

AMADEUS:

Proficiency in Amadeus reservation and automated ticketing.

Deep knowledge of re-issuing tickets within the Amadeus system.

Competence in utilizing Amadeus for various travel-related tasks.

SABRE:

Proficiency in Sabre reservation and automated ticketing.

Knowledge of re-issuing tickets using the Sabre system.

Competence in utilizing Sabre for reservations and ticketing processes.

Qualifications:

· Previous experience as a Travel Reservation Agent or in a similar role is preferred.

· Excellent customer service skills and a strong commitment to customer satisfaction.

· Knowledge of domestic and international travel regulations and policies.

· Strong communication and interpersonal skills.

· Attention to detail and accuracy in ticketing and reservation processes.

· Ability to adapt to different CRS platforms and software.

· Problem-solving abilities to handle customer inquiries and issues effectively.

· High school diploma or equivalent; additional travel-related certifications are a plus.

Job Type: Permanent

Pay: RO200.000 - RO350.000 per month

Work Location: In person

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