Hospital in Oman jobs

Is responsible for managing patient billing, coordinating appointments, providing exceptional customer service, handling patient queries, supporting wellness program administration, and ensuring a smooth patient experience from registration to billing and follow-up.

Key Roles and Responsibilities

1. Patient Registration and Front Desk Operations

• Welcome patients and visitors in a professional and courteous manner.
• Register new patients and update existing patient information accurately.
• Verify patient demographics, insurance details, and required documentation.
• Manage patient check-in and check-out processes.
• Maintain patient confidentiality in accordance with hospital policies.

2. Billing and Cash Management

• Generate accurate bills for consultations, diagnostics, wellness packages, procedures, and pharmacy services (if applicable).
• Collect payments through cash, cards, online payment platforms, and corporate billing.
• Process refunds, discounts, and package adjustments as per hospital policy.
• Prepare daily cash collections and reconcile transactions.
• Coordinate with the Finance Department for billing discrepancies and settlements.
• Ensure compliance with billing policies, taxation, and financial procedures.

3. Wellness Package Coordination

• Explain available wellness packages, preventive health check-ups, and promotional offers.
• Assist patients in selecting appropriate wellness programs based on hospital guidelines.
• Schedule appointments for package components, including consultations and diagnostic tests.
• Track package utilization and validity.
• Coordinate renewals and follow-up services.

4. Appointment Management

• Schedule, reschedule, and confirm appointments with consultants and diagnostic departments.
• Coordinate patient flow to minimize waiting times.
• Maintain appointment calendars and optimize clinic schedules.
• Send appointment reminders through phone calls, SMS, email, or messaging platforms.

5. Patient Relationship Management

• Build positive relationships with patients through courteous and empathetic communication.
• Address patient inquiries regarding services, billing, appointments, and wellness programs.
• Handle complaints professionally and escalate unresolved issues to the appropriate authority.
• Ensure high patient satisfaction by providing timely assistance.
• Collect patient feedback and support quality improvement initiatives.

6. Coordination with Clinical and Support Departments

• Liaise with physicians, nurses, laboratory, radiology, pharmacy, and other departments for seamless patient care.
• Ensure timely completion of wellness check-ups and investigations.
• Coordinate with insurance and corporate desk personnel for approvals where applicable.
• Facilitate communication between patients and healthcare providers.

7. Documentation and Record Management

• Maintain accurate billing records and patient files.
• Update electronic medical records (EMR/HIS) and billing systems.
• Generate daily, weekly, and monthly reports on billing, appointments, and patient volumes.
• Maintain records of wellness package enrollments and renewals.

8. Customer Service Excellence

• Maintain a patient-centric approach at all times.
• Provide clear information regarding hospital policies, billing procedures, and wellness services.
• Ensure prompt response to telephone calls, emails, and online inquiries.
• Promote hospital services professionally without compromising ethical standards.

9. Quality and Compliance

• Adhere to hospital policies, standard operating procedures (SOPs), and accreditation standards (NABH/JCI, where applicable).
• Ensure compliance with patient privacy and data protection regulations.
• Participate in quality improvement activities and departmental audits.
• Report billing errors, service delays, or operational issues to supervisors.

10. Administrative Responsibilities

• Maintain adequate stock of registration forms, receipts, and office supplies.
• Assist in preparing departmental reports and performance metrics.
• Support health camps, corporate wellness events, and promotional activities.
• Perform additional duties assigned by the Clinic Manager or Hospital Administration.

Key Performance Indicators (KPIs)

• Billing accuracy and error rate.
• Daily revenue collection and reconciliation.
• Patient satisfaction scores.
• Appointment scheduling efficiency.
• Average patient waiting time.
• Number of billing discrepancies resolved.
• Wellness package conversion and renewal rates.
• Patient complaint resolution turnaround time.
• Compliance with documentation standards.
• Front desk service quality.

Required Skills

• Excellent verbal and written communication.
• Strong customer service and interpersonal skills.
• Knowledge of hospital billing systems (HIS/EMR).
• Basic accounting and cash handling.
• Computer proficiency (MS Office, Excel, billing software).
• Organizational and multitasking abilities.
• Attention to detail and accuracy.
• Problem-solving and conflict-resolution skills.
• Time management and teamwork.
• Professional appearance and demeanor.

Educational Qualification

• Bachelor's degree in Commerce, Business Administration, Healthcare Management, Hospital Administration, or a related field.
• Certification in Medical Billing, Hospital Administration, or Customer Relationship Management is desirable.

Experience

• 3–6 years of experience in hospital billing, front office, patient relations, or wellness clinic operations.
• Experience in a corporate hospital or multispecialty healthcare setting is preferred.

Reporting To

• Clinic Manager / Wellness Centre Manager / Front Office Manager / Hospital Administration (as per organizational structure).

Working Relationships

• Consultants and Physicians
• Nursing Department
• Laboratory
• Radiology
• Pharmacy
• Finance and Accounts
• Insurance/TPA Desk
• Corporate Relations Team
• Hospital Administration

Core Competencies

• Patient-focused service
• Integrity and confidentiality
• Accountability
• Professional communication
• Collaboration
• Adaptability
• Accuracy and attention to detail
• Service excellence

Note* Candidate should remain flexible to work in all Rotational Shifts including Split Shifts.

Candidates can also WhatsApp their Resume to +96891201610.

When you send your Resume through Email, please super scribe as "Application for the post of Billing cum Patient Relations Coordinator - at Aster Al Raffah Hospital - Sohar, Oman"

Pay: RO350.000 - RO550.000 per month

Ability to commute/relocate:

• Ṣuḥār: Reliably commute or planning to relocate before starting work (Required)

Education:

• Master's (Required)

Experience:

• relevant Hospital: 3 years (Required)

Language:

• Hindi, English, Tamil, Malayalam, Kannada, Telugu, Marathi (Required)

Location:

• Ṣuḥār (Preferred)

Work Location: In person