Complaints jobs

at MICRO BUSINESS SOLUTIONS we need a Customer Service Advisor is responsible for assisting customers with inquiries, requests, and complaints in a professional and timely manner. The role focuses on ensuring customer satisfaction by providing accurate information and effective solutions.

Key Responsibilities:

• Respond to customer queries via phone, email, or live chat.
• Record all customer interactions accurately in the system.
• Follow up on pending requests or unresolved cases.
• Communicate clearly and courteously with customers at all times.
• Identify recurring issues and report them to the relevant department.
• Maintain confidentiality of customer information.
• Support company service standards and operational procedures.

Qualifications and Skills:

• Diploma or equivalent qualification required.
• Prior experience in a customer service or administrative role preferred.
• Strong written and verbal communication skills.
• Good time management and organizational abilities.
• Proficiency with basic computer systems and CRM tools.
• Ability to handle multiple tasks under minimal supervision.
• Patient, detail-oriented, and able to work effectively in a team.

Working Conditions:

• Full-time position.
• May require weekend or shift work depending on business needs.

Job Type: Full-time

Job Type: Full-time

Pay: RO450.000 - RO600.000 per month

Work Location: In person