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    • The job holder will be responsible for maximizing sales through exceptional customer service.
    • The job holder will also be responsible for maintaining the…
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Store Associate-E-MAX-AVENUEMALL.OMAN
Landmark Group
·
4.0
Oman
Full-time
Apply on company site

Job details

Pay information not provided
Full-time
Oman

Full job description

The job holder will be responsible for maximizing sales through exceptional customer service. The job holder will also be responsible for maintaining the desired retail operations, customer service, replenishment, recovery standards in the store in all aspects. سيكون صاحب الوظيفة مسؤولاً عن زيادة المبيعات من خلال خدمة عملاء استثنائية. سيكون صاحب الوظيفة مسؤولاً أيضًا عن الحفاظ على عمليات البيع بالتجزئة
المطلوبة وخدمة العملاء والتجديد ومعايير الاسترداد في المتجر في جميع الجوانب

Shop Keeping and Store Standards:-
Maximize and contribute to sales within the store through exceptional customer service and retail experience
Ensure all stock is laid out and displayed according to standard layout norms (product placement, signage, neat and well folded, arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc)
Ensure all products are price tagged and bar-coded before display
Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements
Ensure all stock administration (stock count, inter branch transfer, dispatch and delivery) are recorded on the system in time, accurately and correctly categorized
Ensure awareness and vigilance at all times of security in the store without any negligence
Ensure the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times
Give accurate and current information about the product for all inquiries
Increase the customer database by adding new customers to the mailing list
Understand the returns policy and ensure effective implementation
Help store merchandiser and/or store manager in product placement and arrangement
Dress up Mannequins & attend to other visuals
Maintain a clean and well-organized back- stock area and keep the employee break area neat and tidy
Operate as a cashier and be consistently accurate in money handling (in case applicable)
Understand and utilize all reports required for the day-to-day functioning of each store
Carry out linked selling i.e., understand the customer’s need and close the deal.
Store Merchandise / Merchandising:-
Maintain a detailed knowledge of the merchandise/ products stocked in the store
Ensure promotions and fast selling lines are featured in the store
Provide information about the customers(likes, dislikes and opinions) to the dept in charge
Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery & maintenance in the store
Customer Service
Responsible for greeting and meeting all customers promptly and politely as they enter the store
Provide customer satisfaction by delivering exceptional customer service
Guide customers throughout the store or to the specific area the customer requests
Develop a clear understanding of all departments, products, make, features and after sales service
Ensure effective implementation of visual merchandising principles within the stores
Effectively deal with customer queries and complaints
Follow procedures for dealing with specific customer orders
Ensure confidentiality with respect to Landmark retail/store sales information الحفاظ على المتجر و على معايير المتجر
تحقيق الحد الأقصى والمساهمة في المبيعات داخل المتجر من خلال خدمة العملاء وتجربة البيع بالتجزئة الاستثنائية
تأكد من أن كل المخزون قد تم وضعه وعرضه وفقًا لمعايير التخطيط القياسية (وضع المنتج, واللافتات ، والملبوسات المطوية بشكل أنيق، والترتيب من الأصغر إلى الأكبر ، و تكون العناصر
مكوية بالبخار، وترتب حسب العلامة التجارية ، والحجم المناسب ، إلخ)
تأكد من أن جميع المنتجات تحمل علامات الأسعار وتشفيرها قبل عرضها
ضمان التناوب الصحيح للمخزون على الرفوف والمساعدة في عد دقيق للمخزون حسب متطلبات المتجر
التأكد من تسجيل جميع عمليات إدارة المخزون (جرد المخزون، التحويل بين الفروع ، والارسال والتسليم) على النظام في الوقت المناسب ، وتصنيفها بدقة وبشكل صحيح
ضمان الوعي واليقظة في جميع الأوقات من الأمن في المحل دون أي إهمال
ضمان الحفاظ على أعلى معايير التدبير المنزلي وآداب النظافة الشخصية في المتجر في جميع الأوقات
إعطاء معلومات دقيقة وحديثة حول المنتج لجميع الاستفسارات
زيادة قاعدة بيانات العملاء من خلال إضافة عملاء جدد إلى القائمة البريدية
فهم سياسة العودة والتأكد من التنفيذ الفعال
المساعدة في تخزين التاجر/ أو مدير المتجر في وضع المنتج وترتيبه
تلبيس العارضات وحضور العروض المرئية الأخرى
الحفاظ على منطقة تخزين خلفية نظيفة وجيدة التنظيم والحفاظ على منطقة استراحة الموظفين نظيفة ومرتبة
العمل كأمين صندوق وكن دقيقًا باستمرار في التعامل مع الأموال (في حالة الاقتضاء)
فهم واستخدام جميع التقارير المطلوبة للعمل اليومي لكل متجر
إجراء البيع المرتبط، أي فهم حاجة العميل وإغلاق الصفقة

التنسيق المرئي
الحفاظ على معرفة مفصلة للبضائع / المنتجات المخزنة في المخزن
ضمان وجود العروض الترويجية وخطوط البيع السريع في المتجر
توفير معلومات حول العملاء (آراؤهم , ماذا يحبون وماذا يكرهون) لقسم المسؤول
ضمان التجديد الفعال للمخزون إلى المتجر وضمان استمرار توفر المخزون والاسترداد المستمر والصيانة في المتجر

خدمة العملاء
مسؤول عن التحية والالتقاء بجميع العملاء على الفور وبأدب عند دخولهم المتجر
توفير رضا العملاء من خلال تقديم خدمة عملاء استثنائية
توجيه العملاء في جميع أنحاء المتجر أو إلى المنطقة المحددة التي يطلبها العميل
تطوير فهم واضح لجميع الدارات والمنتجات والطراز والميزات وخدمة ما بعد البيع
ضمان التنفيذ الفعال لمبادئ الترويج المرئي داخل المخازن
التعامل بفعالية مع استفسارات العملاء وشكاويهم
اتبع إجراءات التعامل مع أوامر العملاء المحددة
ضمان السرية فيما يتعلق بمعلومات مبيعات التجزئة / المتجر لاندمارك

Basic Qualification /Education / Vocational Training: High School Diploma
Advanced Qualification / Certification / Specialist Training: Graduate degree in any field المؤهلات الأساسية \ التعليم \ التدريب المهني: شهادة الدراسة الثانوية
متقدم المؤهل \ الشهادة \ التدريب المختصص: (مطلوب) خريج ماجستر (مطلوب)

Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.

Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.

We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.


Emax is the largest electronics retailer in the GCC . Emax has the widest selection of electronics in the UAE with over 800 brands and 100,000 products all under one roof. The award-winning brand offers a diverse product range that includes photography, IT, mobiles and telecom, accessories, sound and vision, home appliances, health and fitness, gaming, gifting, personal care, car electronics and navigation, home solutions, MP3 and portable players, toys, music and videos and security solutions.
Emax has been ranked as the 8 th Best Place to Work among all retail companies in the GCC (as per the GPTW survey 2023) . Emax which is part of the Landmark Group started in the year 2005 and has now over 38 stores across UAE, Oman and Qatar. The brand is growing and is spreading its footprint with plans to open new stores in the region.
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